CWA for ChromeOS - Connection Strength Indicator is not shown up in Citrix toolbar when connecting to an ICA desktop session

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Article ID: CTX694959

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Updated On:

Description

When using Workspace app for ChromeOS to connect an ICA desktop session, it is observed that "Connection Strength Indicator" tab is not shown up in Citrix toolbar.

Cause

Citrix "Analytics" (CEIP) feature has been manually disabled in Google Admin Policy. That results in Telemetry virtual channel (CTXTLMT) not enabled upon the ICA connection and, which in turn causes "Connection Strength Indicator" feature not taking effect, due to the dependency.

/* "Analytics" was disabled through the following settings */
analytics: {
     enabled: false,
     sendPublicIPToCAS: false,
     connectionEnabled: false,
},

Resolution

To address the issue, please modify the JSON settings in Google Admin Policy to re-enable "Analytics" feature.

/* Before Modification */
analytics: {
     enabled: false,
     sendPublicIPToCAS: false,
     connectionEnabled: false,
},


/* After Modification */
analytics: {
     sendPublicIPToCAS: false
},

Issue/Introduction

The article describes a Workspace app for ChromeOS Connection Strength Indicator visibility issue caused by a misconfiguration.

Additional Information

https://docs.citrix.com/en-us/citrix-workspace-app-for-chrome/ceip.html

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