When a Delivery Group is placed in a subfolder on Citrix Studio (i.e., not in the root), the WEM filter condition 'Citrix Virtual Desktops desktop group name' fails to recognize and match the group correctly.
As a result, the condition does not evaluate as expected, and associated actions or assignments does not apply.
The folder structure is not calculated when the Delivery Group is inside a subfolder [WEM-46324].
Workaround:
When configuring the 'Citrix Virtual Desktops desktop group name' condition match in the WEM console, ensure that the full path is specified if the Delivery Group resides within a subfolder in Citrix Studio.
Example:
If the Delivery Group is located under a subfolder named SUB_FOLDER_1, and the group name is DELIVERY_GROUP_1, then use below format in the WEM filter condition:
SUB_FOLDER_1\DELIVERY_GROUP_1
Resolution:
This issue is planned to be resolved in the following versions:
This article describes an issue in WEM where the "Citrix Virtual Desktops desktop group name" filter condition does not work as expected when the associated Delivery Group is located within a subfolder, rather than the root folder in Citrix Studio.