Citrix WEM : The Citrix Virtual Desktops Desktop Group Name Filter Condition Fails for Delivery Groups Located in Subfolders

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Article ID: CTX694935

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Updated On:

Description

When a Delivery Group is placed in a subfolder on Citrix Studio (i.e., not in the root), the WEM filter condition 'Citrix Virtual Desktops desktop group name' fails to recognize and match the group correctly.

As a result, the condition does not evaluate as expected, and associated actions or assignments does not apply.

Cause

The folder structure is not calculated when the Delivery Group is inside a subfolder [WEM-46324].

Resolution

Workaround:

When configuring the 'Citrix Virtual Desktops desktop group name' condition match in the WEM console, ensure that the full path is specified if the Delivery Group resides within a subfolder in Citrix Studio.

Example:
If the Delivery Group is located under a subfolder named SUB_FOLDER_1, and the group name is DELIVERY_GROUP_1, then use below format in the WEM filter condition:
SUB_FOLDER_1\DELIVERY_GROUP_1

Resolution:

This issue is planned to be resolved in the following versions:

  • WEM Cloud: August 2025 Update
  • WEM On-Premises: Version 2511

Issue/Introduction

This article describes an issue in WEM where the "Citrix Virtual Desktops desktop group name" filter condition does not work as expected when the associated Delivery Group is located within a subfolder, rather than the root folder in Citrix Studio.