CVAD 2402 | Not able to re-install/upgrade Citrix VDA agent 2503/2402 CUx on workstation VM
Article ID: CTX694907
Updated On:
Description
Unable to able to re-install/upgrade Citrix VDA agent on workstation VDA machine.
Installation fails with message Product Name: Citrix HDX Devices x64. Product Version: 7.41.100.195. Product Language: 9. Manufacturer: Citrix Systems, Inc.. Installation success or error status: 1603
We noticed that the MSI logs has error indicating driver installation failure:
PortICACustomActions: Error installing device driver C:\Program Files\Citrix\HDX\Drivers\icausbb\icausbb.inf error 0xe0000248
Error code 0xe0000248 corresponds to ERROR_DEVICE_INSTALL_BLOCKED
Cause
- The Ctxusbb.inf driver installtion was blocked.
- We checked the setupapi.dev logs from C:\windows\Inf which is driver installation logs and confirmed that the Windows has trouble installing this driver (blocked by policies) and MSI is just reporting it. 
Resolution
It was identified certain Intune policies that blocked USB drives installation. Post successfully clearing the stale policy configurations on one of the VMs and confirmed that the installation proceeded without any issues post-cleanup.
Issue/Introduction
Unable to able to re-install/upgrade Citrix VDA agent on workstation VDA machine.
Installation fails with Product Name: Citrix HDX Devices x64. Product Version: 7.41.100.195. Product Language: 9. Manufacturer: Citrix Systems, Inc.. Installation success or error status: 1603
Additional Information
| 0xe0000248 (ERROR_DEVICE_INSTALL_BLOCKED) | The installation of the device was blocked due to group policy settings. For more information, see controlling device installation using Group Policy and Mobile Device Management policies for device installation. |
