At Cloud Software Group, we understand that the privacy and security of your data are paramount. When you interact with our support page's Zoom Virtual Agent for initial case creation, you're sharing information with us to help us address your needs effectively. 

Our Commitment to Your Privacy

While the Zoom Virtual Agent is a tool we utilize, Cloud Software Group's primary responsibility is to protect the information you share with us. We select our vendors carefully and strive to ensure their data handling practices align with our own rigorous privacy standards.

Addressing Your Data Protection Questions

For detailed information on how Zoom's AI Companion handles data, including its approach to data usage, storage, and retention, please refer to the specific whitepaper provided below.

Zoom's Official Data Protection Documentation

To provide you with the most accurate and comprehensive information directly from the source, we encourage you to review Zoom's official data sheets that detail their privacy and security practices:

•  Zoom Contact Center Privacy Data Sheet details how Zoom processes personal data in its Contact Center services, acting primarily as a data processor for customer content. 
  https://explore.zoom.us/media/privacy-data-sheet-contact-center_202212-n.pdf

• Zoom AI Companion Security & Privacy Whitepaper details how Zoom AI Companion is built with a strong focus on security and privacy. A key principle is that customer content  is never used to train Zoom's AI models or those of its third-party partners.
  https://www.zoom.com/en/products/ai-assistant/resources/privacy-security

These documents provide in-depth technical and policy details regarding data processing, storage, encryption, and Zoom's commitments to data privacy.

Conclusion

Cloud Software Group is committed to providing efficient and secure support. We encourage you to review the provided Zoom documentation for a complete understanding of their data handling practices as a third-party vendor.

Cloud Software Group is not responsible for and does not endorse or accept any responsibility for the contents or your use of these third party Web sites. Cloud Software Group is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Cloud Software Group of the linked Web site. It is your responsibility to take precautions to ensure that whatever Web site you use is free of viruses or other harmful items

Understanding Data Protection in Cloud Software Group's Zoom Virtual Agent ( ZVA )