[NetScaler Console (ADC)] Unable to logon via console or SSH after reboot

[NetScaler Console (ADC)] Unable to logon via console or SSH after reboot

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Article ID: CTX694764

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Updated On:

Description

You may fresh install a NetScaler ADM instance, logon to Console to configure IP. Then you are able to logon to GUI, change password.

However, if you perform another hard reboot, you are unable to Console / SSH to the ADM shell any more. Both nsroot / nsrecover login show error: Login incorrect. 

Cause

Initial setup script `deployment_type.py` was not executed.

Resolution

Remember to execute `deployment_type.py` during installation. Following: Installation guideline

Issue/Introduction

[NetScaler Console (ADC)] Unable to logon via console or SSH after reboot, error: Login incorrect.