Gateway applications showing blank after upgrade from 13.0-90.7 to 13.0-91.12 on mobile devices

Gateway applications showing blank after upgrade from 13.0-90.7 to 13.0-91.12 on mobile devices

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Article ID: CTX694576

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Updated On:

Description

Users are seeing issue with resolution on mobile device after upgrading from 13.0-90.7 to 13.0-91.12

Appling new code in Javascript resolves the issue, The full fix will be added in the later releases  


Instructions

Users are seeing issue with resolution on mobile device after upgrading from 13.0-90.7 to 13.0-91.12

Resolution: 
Open a ticket with support and request the new ctxs.webui.min.js file 

Replace /var/netscaler/logon/LogonPoint/receiver/js/ctxs.webui.min.js Flush browser and NS cache before testing the fix. NS cache can be flushed using below command. Issue will be fixed in future releases.

flush cache contentgroup loginstaticobjects

Environment

The above mentioned sample code is provided to you as is with no representations, warranties or conditions of any kind. You may use, modify and distribute it at your own risk. CITRIX DISCLAIMS ALL WARRANTIES WHATSOEVER, EXPRESS, IMPLIED, WRITTEN, ORAL OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. Without limiting the generality of the foregoing, you acknowledge and agree that (a) the sample code may exhibit errors, design flaws or other problems, possibly resulting in loss of data or damage to property; (b) it may not be possible to make the sample code fully functional; and (c) Citrix may, without notice or liability to you, cease to make available the current version and/or any future versions of the sample code. In no event should the code be used to support ultra-hazardous activities, including but not limited to life support or blasting activities. NEITHER CITRIX NOR ITS AFFILIATES OR AGENTS WILL BE LIABLE, UNDER BREACH OF CONTRACT OR ANY OTHER THEORY OF LIABILITY, FOR ANY DAMAGES WHATSOEVER ARISING FROM USE OF THE SAMPLE CODE, INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Although the copyright in the code belongs to Citrix, any distribution of the sample code should include only your own standard copyright attribution, and not that of Citrix. You agree to indemnify and defend Citrix against any and all claims arising from your use, modification or distribution of the sample code.

Issue/Introduction

Mobile users having issue with applications being seen when connecting to gateway.