Citrix DaaS: ICA Launch might fail because of Zone misconfiguration when Connectors are in LHC mode
Article ID: CTX693414
Updated On:
Description
Session Launch might fail because of Zone* misconfiguration when Connectors are in LHC mode.
The issue may occur if configured resources are in the Initial Zone.
*A Zone is equivalent to a resource location. When you create a resource location and install a Cloud Connector, a zone is automatically created for you.
Resolution
How to identify affected resources:
In the Daas Webstudio navigate to Zones tab
Select All Types and View All
Check if there are any resources in Initial Zone.
The same operation can be performed using Citrix DaaS Remote PowerShell SDK.
Open PowerShell as Administrator and check if the Count value is > 0.
(Get-BrokerCatalog -Property Uid -Filter { ZoneUid -eq '00000000-0000-0000-0000-000000000000' }).Count
(Get-BrokerApplication -Property Uid -Filter { HomeZoneUid -eq '00000000-0000-0000-0000-000000000000' }).Count
(Get-BrokerUser -Property SID -Filter { HomeZoneUid -eq '00000000-0000-0000-0000-000000000000' }).Count
If you find the resources in the Initial Zone, these should be moved to the correct Zone.
In the Daas Webstudio navigate to Zones tab
Select the resource that should be moved
Right click and select Move Items
Select correct Zone from the list, example:
Save
Problem Cause
Misconfiguration.
Issue/Introduction
Citrix DaaS: ICA Launch might fail because of Zone misconfiguration when Connectors are in LHC mode
Additional Information
Please note: We do not recommend moving items that work best in the same zone into separate zones. For example, if you move a host connection to a different zone from the Cloud Connectors it was initially intended to function with, performance can be impacted.
SDK:
https://docs.citrix.com/en-us/citrix-daas/sdk-api.html
Zones / Resource Locations:
https://docs.citrix.com/en-us/citrix-daas/install-configure/resource-location.html
