Citrix Monitor: user logon time is really high due authentication time
Article ID: CTX693412
Updated On:
Description
When checking Citrix Director or DaaS Monitoring, on user's Logon Performance, we can see that the Average Logon Duration is high
Checking in individual user's logon, Authentication time is really high for some users, what increases the average time
Resolution
The Windows logon banner is configured by GPO:
"Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options":
Interactive Logon: Message text for users attempting to logon
Interactive Logon: Message title for users attempting to logon
When the policies are disabled or Unconfigured, the authentication time should decrease, as it will not depend on users to click Ok on the Windows Interactive Logon message.
Problem Cause
VDA has configured a Windows logon banner.
User needs to click on OK button to accept that they have read the banner.
However, user takes too long, increasing the Authentication time on the user's logon
