If you need to update your company’s name or address in your Citrix account, follow the steps below. The process differs slightly depending on the type of change and your account type (Enterprise, Outsourced/Arrow, or Partner-managed).

Instructions

Update Company Name

To request a company name change:

1. Submit the Request Form
   An unrestricted contact (Admin) must be the POC in the official Citrix Company Name Change form:
   ➤ (Company Name Change Form)

2. Attach Required Legal Documentation
   Upload all necessary legal documents as outlined in the form. Submissions 

3. Initiate Support Request
   After submitting the form, you can request support through our Live interaction either connecting to a Live Chat advisor or by submitting a case through Live interaction

Update Company Address

To request a Company address change:

1. Initiate Support Request
   Customers can request an address update by contacting Citrix support via:

   • Live interaction

2. Include the Following Information
   In your request, ensure the following details are provided. The request must be approved by an unrestricted MyAccount Admin:

   • Detailed explanation of the request

   • New Company Address

   • Old Company Address

   • Customer Email Address

   • Contact Phone Number

   • Unrestricted Contact’s Full Name

   • Account Org ID

   • Company Name

Processing Time

Once the request and supporting information are validated, changes are typically completed within 5 business days.