If you need to update your company’s name or address in your Citrix account, follow the steps below. The process differs slightly depending on the type of change and your account type (Enterprise, Outsourced/Arrow, or Partner-managed).
To request a company name change:
Submit the Request Form
An unrestricted contact (Admin) must be the POC in the official Citrix Company Name Change form:
➤ (Company Name Change Form)
Attach Required Legal Documentation
Upload all necessary legal documents as outlined in the form. Submissions
Initiate Support Request
After submitting the form, you can request support through our Live interaction either connecting to a Live Chat advisor or by submitting a case through Live interaction
To request a Company address change:
Initiate Support Request
Customers can request an address update by contacting Citrix support via:
Include the Following Information
In your request, ensure the following details are provided. The request must be approved by an unrestricted MyAccount Admin:
Detailed explanation of the request
New Company Address
Old Company Address
Customer Email Address
Contact Phone Number
Unrestricted Contact’s Full Name
Account Org ID
Company Name
Once the request and supporting information are validated, changes are typically completed within 5 business days.