UPM 2402 - Large write and read action are observed for outlook search index during peak login time

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Article ID: CTX693293

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Updated On:

Description

User's Outlooksearchindex.vhdx consume a lot of read and write action in file server, which cause the file server out of resource and becomes slow response.

Cause

Automatic backup and restore of Outlook search index database is enabled in user's lab. UPM will save a backup of the last known good copy of the search index database which consume a lot of read and write during logon.

Resolution

Disable Automatic backup and restore of Outlook search index database feature via DDC policy.

https://docs.citrix.com/en-us/profile-management/current-release/configure/enable-native-outlook-search-experience.html#automatic-backup-and-restore-of-outlook-search-index-database

 

Issue/Introduction

 Customer face a very slow logon issue during peak login time. And we can see large write and read action for outlook search in the file server.