Citrix DaaS Workspace Core - Domain is unreachable Error

Citrix DaaS Workspace Core - Domain is unreachable Error

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Article ID: CTX693191

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Updated On:

Description

When using DaaS quick create to create directory connection for AWS workspace core , error prompts "Domain not found" and Status shows "Invalid Account" .

Resolution

Fix connectivity between connector and the forest root domain.


Problem Cause

Network Issue preventing the cloud connector from reaching out to the Forest Root Domain . Once the network issue is resolved , Stale account had to be deleted . 

Note: This is one of the requirement for Cloud connector to be able to communicate with Forest root domain.