We are currently experiencing an issue affecting access to Secure Mail on iOS devices.

Users are getting an error from SecureMail "Access to your company network is not currently available"

SecureMail logs

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" 2025-04-20T01:15:42.139+0300 ",SecureMail,ERROR (2),-[ProvisionService sendRequestForUserAndRightsInformationWithProvisionServiceContext:]_block_invoke,"Settings command failed with status 170",-,NSOperationQueue 0x10eff4400 (QOS: UNSPECIFIED),dc03,Secure Mail,/Users/jenkins/jenkins/workspace/iOS_Secure_Mail_Release_25.1.0/ExchangeMail/AccountServices/ProvisionService/ProvisionService.m,525

" 2025-04-20T01:15:42.139+0300 ",SecureMail,ERROR (2),-[ProvisionService moveToErrorStatusForWbxmlStatus:provisionServiceContext:],"FolderSync non recoverable wbxml status",-,NSOperationQueue 0x10eff4400 (QOS: UNSPECIFIED),dc03,Secure Mail,/Users/jenkins/jenkins/workspace/iOS_Secure_Mail_Release_25.1.0/ExchangeMail/AccountServices/ProvisionService/ProvisionService.m,1175

" 2025-04-20T01:17:19.576+0300 ",SecureMail,ERROR (2),-[ProvisionService sendRequestForUserAndRightsInformationWithProvisionServiceContext:]_block_invoke,"Settings command failed with status 169",-,NSOperationQueue 0x106ddf400 (QOS: UNSPECIFIED),15e07,Secure Mail,/Users/jenkins/jenkins/workspace/iOS_Secure_Mail_Release_25.1.0/ExchangeMail/AccountServices/ProvisionService/ProvisionService.m,525

" 2025-04-20T01:17:19.577+0300 ",SecureMail,ERROR (2),-[ProvisionService moveToErrorStatusForWbxmlStatus:provisionServiceContext:],"FolderSync non recoverable wbxml status",-,NSOperationQueue 0x106ddf400 (QOS: UNSPECIFIED),15e07,Secure Mail,/Users/jenkins/jenkins/workspace/iOS_Secure_Mail_Release_25.1.0/ExchangeMail/AccountServices/ProvisionService/ProvisionService.m,1175

Disable the "Information rights management" IRM in SecureMail for iOS configuration end-users are able to sync emails.

For your reference: https://learn.microsoft.com/en-us/openspecs/exchange_server_protocols/ms-ascmd/95cb9d7c-d33d-4b94-9366-d59911c7a060

IRM Policy enabled on Exchange Server pushed to SecureMail iOS interfere with email sync and device account setting provisioning.

Disable the "Information rights management" in Secure Mail for iOS configuration we are able to sync emails. 

Problem Cause

IRM "information right management" policy interfere with SecureMail applying settings to sync up with Exchange

" 2025-04-20T01:15:36.113+0300 ",SecureMail,ERROR (2),-[URLSessionRequest mapError:],"URL: https://webmail.swcc.gov.sa/Microsoft-Server-ActiveSync Handle error: UnderlyingError.domain=HTTPRequestErrorDomain, error.code=3, error.description=Error Domain=HTTPRequestErrorDomain Code=3 "Authentication needed" UserInfo={NSLocalizedDescription=Authentication needed} FailingURL=(null)",-,NSOperationQueue 0x10ec3b000 (QOS: UNSPECIFIED),e203,Secure Mail,/Users/jenkins/jenkins/workspace/iOS_Secure_Mail_Release_25.1.0/ExchangeMail/Network/URLSessionRequest.m,450

" 2025-04-20T01:15:36.113+0300 ",SecureMail,ERROR (2),-[ActiveSyncEngine(RawApis) validationSendHttpOptionsAsynchronousWithSuccessCallback:failureCallback:]_block_invoke,"HTTP OPTIONS failed with error.domain=HTTPRequestErrorDomain and error.code=3",-,NSOperationQueue 0x10ec3b000 (QOS: UNSPECIFIED),e203,Secure Mail,/Users/jenkins/jenkins/workspace/iOS_Secure_Mail_Release_25.1.0/ExchangeMail/activesync/libiosactivesync/engine/ActiveSyncEngine+RawApis.m,55

" 2025-04-20T01:15:42.139+0300 ",SecureMail,ERROR (2),-[ProvisionService sendRequestForUserAndRightsInformationWithProvisionServiceContext:]_block_invoke,"Settings command failed with status 170",-,NSOperationQueue 0x10eff4400 (QOS: UNSPECIFIED),dc03,Secure Mail,/Users/jenkins/jenkins/workspace/iOS_Secure_Mail_Release_25.1.0/ExchangeMail/AccountServices/ProvisionService/ProvisionService.m,525
" 2025-04-20T01:15:42.139+0300 ",SecureMail,ERROR (2),-[ProvisionService moveToErrorStatusForWbxmlStatus:provisionServiceContext:],"FolderSync non recoverable wbxml status",-,NSOperationQueue 0x10eff4400 (QOS: UNSPECIFIED),dc03,Secure Mail,/Users/jenkins/jenkins/workspace/iOS_Secure_Mail_Release_25.1.0/ExchangeMail/AccountServices/ProvisionService/ProvisionService.m,1175

" 2025-04-20T01:17:19.576+0300 ",SecureMail,ERROR (2),-[ProvisionService sendRequestForUserAndRightsInformationWithProvisionServiceContext:]_block_invoke,"Settings command failed with status 169",-,NSOperationQueue 0x106ddf400 (QOS: UNSPECIFIED),15e07,Secure Mail,/Users/jenkins/jenkins/workspace/iOS_Secure_Mail_Release_25.1.0/ExchangeMail/AccountServices/ProvisionService/ProvisionService.m,525
" 2025-04-20T01:17:19.577+0300 ",SecureMail,ERROR (2),-[ProvisionService moveToErrorStatusForWbxmlStatus:provisionServiceContext:],"FolderSync non recoverable wbxml status",-,NSOperationQueue 0x106ddf400 (QOS: UNSPECIFIED),15e07,Secure Mail,/Users/jenkins/jenkins/workspace/iOS_Secure_Mail_Release_25.1.0/ExchangeMail/AccountServices/ProvisionService/ProvisionService.m,1175