This article provides information on support for XenApp in virtualized environments.

Citrix supports XenApp running on guest instances on the following hypervisors:
Citrix XenServer, Microsoft’s Hyper -V, VMware ESX in the terms listed in the Terms of Support section. 

For the purposes of this article, the term virtual server means a guest instance of a Windows Server operating system running on a hypervisor.

Terms of Support

• Citrix will support XenApp running on virtual server environments and will address XenApp specific bugs. For bugs that require fixes from a third-party server virtualization vendor, we will work with the vendor to help them resolve the customer's issue.

• For non-configuration issues with Citrix XenApp software, issues that affect a specific vendor’s virtualization or hardware technology might require the engagement of that vendor and potentially a hotfix or code change for the specific virtualization or hardware platform.

• We regularly monitor industry practices and establish our support policies to equal or exceed the norm in the industry.