Citrix Analytics shows many 'Not Categorized' items under Performance Tab

Citrix Analytics shows many 'Not Categorized' items under Performance Tab

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Article ID: CTX692960

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Updated On:

Description

  • Citrix Analytics will show many Not Categorized items
  • Citrix Cloud Monitor will show RTT as N/A

Resolution

These left over .MOF and .CS items will need to be manually removed on the Master Image/VDA Machine and the VDA software reinstalled

Problem Cause

The issue is being caused due to left over .CS and .MOF files in C:\Windows\SysWOW64\wbem\Framework\root\Citrix\EUEM on an uninstall/reinstall operation of the Citrix VDA Software

 

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Issue/Introduction

Citrix Analytics shows many 'Not Categorized' items under Performance Tab