Citrix Provisioning - SoapService errors in the event viewer after installing 2042 CU2
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Article ID: CTX692935
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Updated On:
Description
Since installing 2402 CU2 there are multiple errors in the event viewer.
The event logged during Citrix PVS Soap Server start:
- Source: SoapService
- Event ID: 1
- Level: Error
- Event Data: MapiException: (ErrorCodeOtherException) An unexpected MAPI error occurred.
The event logged every 5 minutes:
- Source: SoapService
- Event ID: 2
- Level: Error
- Event Data: Unexpected Exception: Object reference not set to an instance of an object.
Resolution
Scenario 1:
Run Citrix Provisioning Configuration Wizard.
On the License Server page, select the option 'Validate license server communication'.

Click on 'YES' when you see the prompt : Do you wish to trust this certificate from now on?

Citrix Engineering team is aware of the issue.
Problem Cause
The issue can occur in a few scenarios, some examples:
Scenario 1:
- Citrix License Manager certificate is NOT trusted on the PVS Server.
- Admin did not select the option to 'Validate license server communication' in Citrix Provisioning Configuration Wizard.
- Admin selected the option above but decided to not trust the certificate when prompted.
Scenario 2:
Citrix License Manager certificate is trusted on the PVS Server.
Additional Information
PVS Server functionality is not affected by this issue.
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