Since installing 2402 CU2 there are multiple errors in the event viewer.

The event logged during Citrix PVS Soap Server start:

• Source: SoapService
• Event ID: 1
• Level: Error
• Event Data: MapiException: (ErrorCodeOtherException) An unexpected MAPI error occurred.

The event logged every 5 minutes:

• Source: SoapService
• Event ID: 2
• Level: Error
• Event Data: Unexpected Exception: Object reference not set to an instance of an object.

Scenario 1:

Run Citrix Provisioning Configuration Wizard.

On the License Server page, select the option 'Validate license server communication'.

Click on 'YES' when you see the prompt : Do you wish to trust this certificate from now on?

Citrix Engineering team is aware of the issue.

Problem Cause

The issue can occur in a few scenarios, some examples:

Scenario 1:

• Citrix License Manager certificate is NOT trusted on the PVS Server.
• Admin did not select the option to 'Validate license server communication' in Citrix Provisioning Configuration Wizard.
• Admin selected the option above but decided to not trust the certificate when prompted.

Scenario 2:

Citrix License Manager certificate is trusted on the PVS Server.

PVS Server functionality is not affected by this issue.