Citrix Provisioning - SoapService errors in the event viewer after installing 2042 CU2

Citrix Provisioning - SoapService errors in the event viewer after installing 2042 CU2

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Article ID: CTX692935

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Updated On:

Description

Since installing 2402 CU2 there are multiple errors in the event viewer.

The event logged during Citrix PVS Soap Server start:

  • Source: SoapService
  • Event ID: 1
  • Level: Error
  • Event Data: MapiException: (ErrorCodeOtherException) An unexpected MAPI error occurred.

The event logged every 5 minutes:

  • Source: SoapService
  • Event ID: 2
  • Level: Error
  • Event Data: Unexpected Exception: Object reference not set to an instance of an object.

Resolution

Scenario 1:

Run Citrix Provisioning Configuration Wizard.

On the License Server page, select the option 'Validate license server communication'.

 

Click on 'YES' when you see the prompt : Do you wish to trust this certificate from now on?

 

 

Citrix Engineering team is aware of the issue.


Problem Cause

The issue can occur in a few scenarios, some examples:

Scenario 1:

  • Citrix License Manager certificate is NOT trusted on the PVS Server.
  • Admin did not select the option to 'Validate license server communication' in Citrix Provisioning Configuration Wizard.
  • Admin selected the option above but decided to not trust the certificate when prompted.

Scenario 2:

Citrix License Manager certificate is trusted on the PVS Server.

 

 

Additional Information

PVS Server functionality is not affected by this issue.