uberAgent logging shows no errors for connectivity to Citrix Cloud, but shows that no data about the environment is being found.

2025-03-12 10:00:50.000 -0400,DEBUG,[ORG],[HOSTNAME],2264,GetInformation,No Citrix site information found.
2025-03-12 10:00:50.000 -0400,DEBUG,[ORG],[HOSTNAME],9464,GetDesktopGroups,No Citrix desktop groups found.
2025-03-12 10:00:50.000 -0400,WARN ,[ORG],[HOSTNAME],6828,GetCitrixDcMetrics,No desktop groups found.
2025-03-12 10:00:50.000 -0400,DEBUG,[ORG],[HOSTNAME],6828,GetPublishedApplicationGroups,No published application groups found.
2025-03-12 10:00:50.000 -0400,DEBUG,[ORG],[HOSTNAME],9464,GetTagsMachines,No Citrix machine tags found.
2025-03-12 10:00:50.000 -0400,DEBUG,[ORG],[HOSTNAME],6828,GetTagsDesktopGroups,No Citrix desktop group tags found.
2025-03-12 10:00:50.000 -0400,DEBUG,[ORG],[HOSTNAME],6828,GetTagsApplications,No Citrix application tags found.
2025-03-12 10:00:50.000 -0400,DEBUG,[ORG],[HOSTNAME],6828,GetPublishedDesktops,No Citrix published desktop found.

Validate that the Citrix Remote PowerShell SDK is able to connect to the environment and successfully returns data.

Add-PSSnapin Citrix*
Get-XDAuthentication
Get-BrokerCatalog

If authentication is successful, but Get-BrokerCatalog fails, there may be an issue with the installation of the SDK.  Removal the SDK and install the latest version.

Problem Cause

uberAgent requires the Citrix Remote PowerShell SDK in order to retrieve data about the Citrix Cloud environment.  Errors may not appear in the uberAgent logs if the SDK is failing.

https://docs.citrix.com/en-us/citrix-daas/sdk-api.html

https://docs.citrix.com/en-us/uberagent/7-3-1/uxm-features-configuration/citrix-cloud-monitoring.html