uberAgent on MacOS displays a splash screen at login advising users: "Evaluation Version. Not for Production Use."

uberAgent.log will show failure to read the licensing file.

• LicenseCheck,Starting license verification
• LicenseCheck,Copying license files from </Library/Application Support/uberAgent> to cache </Library/Application Support/uberAgent/License Cache>
• LicenseCheck,Reading license file: </Library/Application Support/uberAgent/License Cache/uberAgent.lic>
• LicenseCheck,Invalid entry: value has no data in line
• LicenseCheck,Failed to read or verify license file: Input/output error
• LicenseCheck,Finished license verification for component <User experience monitoring>. Result: unlicensed
• LicenseCheck,Finished license verification for component <Endpoint security analytics>. Result: unlicensed

Use a text editing tool to convert the encoding of the license file from UTF-8 to UTF-16 LE BOM.

Problem Cause

The Citrix licensing portal is currently generating license files encoded in UTF-8 format.  This is functional for all Windows agents, but is unreadable by MacOS agents.