Smart Card Logon fails with error "The username or password is incorrect"
Article ID: CTX692661
Updated On:
Description
Smart Card Logon fails with error "The username or password is incorrect"
It is then possible to logon with username\password. Howevver the smart card is not redirected .
certutil -scinfo shows this error.
"The Microsoft Smart Card Resource Manager is not running.
WaitForSingleObject: Service is in an unknown state.
CertUtil: -SCInfo command FAILED: 0x80070102 (WIN32/HTTP: 258)
CertUtil: The wait operation timed out."
Resolution
This error means indicates the smart card channel is not active .
It can indicate a server or client issue .
On server side verify that "Citriix Smart Card" service is running.
Verify that smart cards are redirected via RDP
On the client side ensure that the "Smart Card Service" in running .
Also verify that "Smart Card authentication" is enabled in the CWA Windows Cient Policy.
Check with RSOP on client if there is a policy in place disabling this . If so remove this policy setting.
Problem Cause
Smart Card Authentication was disabled via Policy on client
