EPA Client Removed When Workspace App is Upgraded from 2402 to 2402 CU1

EPA Client Removed When Workspace App is Upgraded from 2402 to 2402 CU1

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Article ID: CTX692494

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Updated On:

Description

Endpoints have Workspace app 2402 installed along with EPA Client

Endpoints have been upgraded to Workspace app 2402 CU1

After upgrade, the EPA client has been removed.

Resolution

Customer removed /CleanInstall and ADDLOCAL parameters and upgrade was successful with EPA Client still in place

Problem Cause

The CleanInstall parameter was removing the EPA client, and due to a timing issue, it is not detected for reinstall when the upgrade begins.

There was a secondary issue where the use of ADDLOCAL caused some components to not be installed.

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