Application launch is stuck at the stage "Please wait for the Local Session Manager"

Application launch is stuck at the stage "Please wait for the Local Session Manager"

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Article ID: CTX692406

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Updated On:

Description

Application launch is stuck at the stage "Please wait for the Local Session Manager".

  • Launch is initiated using FAS enabled storefront URL.
  • No error message displayed to user.
  • No credential prompt.

The launch works fine when using storefront URL without FAS.

Environment

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Resolution

Uninstall Defender Desktop Login Credential Provider (One Identity) from the affected VDA.

Problem Cause

Presence of a third party credential provider with GUID "A3CC41FB-7AAC-4A11-B5E2-A01082F0892B" causes this issue.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\Credential Providers

The GUID belongs to  C:\Program Files\Dell\Defender\Desktop Login\DefenderCredentialProvider.dll (One Identity).

Issue/Introduction

Presence of a third party credential provider with GUID "A3CC41FB-7AAC-4A11-B5E2-A01082F0892B" causes this issue. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\Credential Providers The GUID belongs to  C:\Program Files\Dell\Defender\Desktop Login\DefenderCredentialProvider.dll (One Identity). Uninstall Defender Desktop Login Credential Provider (One Identity) from the affected VDA to fix this problem.
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