Citrix Virtual Desktop - Username show "-" in the Citrix Studio after launching Server Desktop
Article ID: CTX692034
Updated On:
Description
After user session Launched, the "current username" in Citrix Studio shows "-".
Resolution
Solution 1: The related path is missing in the Environment Variables
This PC -> Properties -> Advanced system settings -> Environment Variables
Under System variables -> Path
Add the following path to the System Environment
-
- C:\Program Files (x86)\Citrix\HDX\bin\
- C:\Program Files\Citrix\HDX\bin\
Solution 2: "cmstart.exe" is missing in the registry key
"cmstart.exe" should be in the registry key: HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\AppSetup. Please add "cmstart.exe" if the data does not exist.
Problem Cause
The process "userinit.exe" does not start the process "cmstart.exe" successfully.
This kind of issue usually needs Process Monitor logs to check. In the Process Monitor log, filtering the process "userinit.exe" to check if "cmstart.exe" is created by "userinit.exe" or not.
"userinit.exe" will not create "cmstart.exe" if the related registry key or process path is missing, which will cause the username cannot be send back to DDC.
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