"The recorded session file requires a newer version of the Session Recording Player for playback" error message was shown when opening the recorded session file.

The error message was shown as below.

Citrix recommends upgrading all the Session Recording components to the same version.
If the Session Recording agent is upgraded to a newer version, please upgrade other components (including Session Recording Player) to the same version.

Problem Cause

The Session Recording agent has been upgraded to a newer version, but the Session Recording Player is still using the old version.