Overview of the Issue

These articles capture the most common use cases when customers face issues with Netscaler Products unlicensed or running in grace period due to a loss of license files.

Appendix: Top Knowledge Content

Troubleshooting Common Problems 

• CTX556958 - NetScaler/Gateway VPX GUI shows FREEMIUM

• CTX238047 - SDX/MPS showing unlicensed: How to license Citrix NetScaler SDX and MPX using the GUI

• CTX269024 - How to find Hostnames and Host ID to allocate / Modify licenses

• CTX232341 - How to check whether the licensed throughput limit is reached on ADC

• CTX310687 - ADC Fails To Connect To ADM for Pooled Licensing

Tools and Resources

• How to allocate Citrix licenses

• SDX Licensing Overview

These articles provide a list of Knowledge Base resources on how to allocate and install license files to the Netscaler Products.