Introduction

Enrollment issues in the Citrix XenMobile environment can significantly disrupt device management and user access. From iOS to Android platforms, these challenges range from failed MDM profile installations and persistent policy configurations to login failures and administrative role restrictions.

Troubleshooting Common Problems

• CTX224195 - Incorrect credentials error 

• CTX232128 - DEP enrollment failing with an Error “Invalid Profile” 

• CTX223406 - Users with the ADMIN role in the XENMOBILE console are unable to enroll

Tools and Resources

https://docs.citrix.com/en-us/xenmobile/server/provision-devices/devices-enroll.html

Overview 

This series of articles addresses critical enrollment issues within the Citrix XenMobile environment, specifically focusing on problems related to incorrect credential entries and general device enrollment failures. These resources are designed to guide administrators through troubleshooting and resolving these common yet disruptive enrollment challenges effectively.