Introduction

This article is a summary of the support articles and documentation related to the most common customer issues for Citrix DAAS Cloud connector.

Installing/Uninstalling 

Troubleshooting Common Problems

• CTX460279 - Installing the Citrix Cloud Connector

• CTX270719 - How to Troubleshoot Installation Failures on Citrix Cloud Connector for Windows

• CTX223828 - Citrix Cloud Connector Installation does not complete: Unable to validate certificate chain

Tools and Resources

• Cloud connector install guidance

• CTX477396 - New certificate requirement for installing/upgrading Citrix Cloud Connector

• CTX260337 - Cloud Connector Connectivity Check Utility

Upgrades

Tools and Resources

• Cloud Connector Health Checks before Upgrade

• CTX477396 - New certificate requirement for installing/upgrading Citrix Cloud Connector

Connectivity 

Troubleshooting Common Problems

• CTX224133 - Cloud Connector Connectivity Check Failed

• CTX221671 - How to Enable SSL on Cloud Connectors to Secure XML Traffic

• CTX224072 - How Do I Restore an Offline Cloud Connector to an Online State

Tools and Resources

• List of Required contactable Internet addresses

• Information regarding proxies and Firewalls: 

Overview 

The Citrix Cloud Connector serves as a channel for communication between Citrix Cloud and your resource locations.