Introduction

This article is a summary of the top support articles related to Session Recording.

Common issue resolutions and security bulletin for Session Recording.

Top Knowledge Content

Troubleshooting Common Problems

• User sessions are not recorded:  

CTX477232 - Session Recording: User sessions are not recorded 

• Player not able to search for recordings: 

CTX463791 - Session Recording Player not able to search for recordings

• Security Bulletin: 

CTX583930 - Citrix Session Recording Security Bulletin for CVE-2023-6184

Tools and Resources

• CDF Control - On Session Recording Servers/Agent capture CDF trace for all modules.

• Windows Event Viewer:
  Capture Applications and Services Logs -> Microsoft -> Windows -> MSMQ -> End2End.