Introduction

This article is a summary of the top support articles related to the data collection process. There are two main areas covered in this summary including data collection guidance and tools.                                                                                                                             

Top Knowledge Content

Citrix Tools:

• CTX203082 - Citrix Supportability Pack

• CTX677255 - Citrix CDFControl as a service 

• CTX111961 - Citrix CDFControl Tool

• CTX238581 - CVAD: Basic Powershell Cmdlets for Delivery Controller's Health Check

• CTX207624 - Citrix health assistant troubleshoot vda registration and session launch

• CTX141751 - Citrix Receiver Diagnostics tool for windows

• CTX286630 - Citrix Data Collection Tool - CDC

Uploading data 

• https://cis.citrix.com/howitworks/

Citrix Insight Services is a free tool from Citrix that analyzes your log files, profiles your virtualization environment and scans for hundreds of known issues. It takes only minutes to deliver clear, actionable advice customized to you.

It's the same tool our support engineers use every day to diagnose problems quickly and accurately.

Data Collection Guidance - Memory dumps:

• CTX494493 - How to collect dump for application crash

• CTX463728 - How to collect a full memory dump on VMware for Citrix VDAs

• CTX239844 - Troubleshooting guide for Application and System Hang and Crash Scenarios

Data Collection Guidance - Web Applications:

• CTX275204 - Creating a HAR file from your browser to share with support 

• CTX275208 - Create a HAR file for Edge

• CTX275203 - Create a HAR file for Chrome 

• CTX275207 - Create a HAR file for Firefox

• CTX275206 - Create a HAR file for Internet Explorer

• CTX275211 - Create a HAR file for Safari  

Data Collection Guidance - CDF:

• CTX127131 - How to Collect a Citrix Diagnostic Facility (CDF) Trace at System Startup

• CTX237216 - How To Collect Remote CDF Tracing

Data Collection Guidance - Network issues:

• CTX214599 - How to collect network trace without installing Wireshark on a Windows OS

Data Collection Guidance - Mobile devices:

CTX232375 - How to Install and Collect ADB logs on android device