Introduction

This article is a summary of the top support articles related to Citrix Director. The most commonly used support articles and guides are below. 

Director is a monitoring and troubleshooting console for Citrix Virtual Apps and Desktops.

Top Knowledge Content

Troubleshooting Common Problems

• CTX200325 - Database naming limitation when Citrix Director accesses monitoring data using OData APIs

• CTX220739 - How to Troubleshoot Missing or Inconsistent Citrix Policies in Citrix Director

• CTX208712 - Director Error "Cannot retrieve data. Data source unresponsive or reported an error".

• CTX286909 - Connection Failure Reports on Director

• CTX223972 - Average Logon Duration Is Not Available In Citrix Director

• CTX459737 - Cannot Retrieve Data” on Citrix Director Dashboard error. Unable to see session information

FAQs

• CTX130320 - How to Enable Logging for Citrix Director

• CTX202150 - How to Calculate the Load Evaluator Index on DDC

• CTX221384 - Citrix Director: Configuring,Managing Alerts and Notifications

Additional resources

Version Matrix:

Within each site, although you can use Director with earlier versions of Delivery Controller, all the features in the latest version of Director might not be available. Citrix recommends having Director, Delivery Controller, and the VDAs at the same version.

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/director/version-matrix

Permissions:

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/director/install-and-configure#configure-permissions