Trackpad on the latest Magic Keyboards for iPad Pro M4 is not compatible with the CWA for iOS

Trackpad on the latest Magic Keyboards for iPad Pro M4 is not compatible with the CWA for iOS

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Article ID: CTX677048

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Updated On:

Description

The trackpad on the latest Magic Keyboards for the new iPad Pro M4 (11-inch and 13-inch) is currently not compatible with the Citrix Workspace app on iOS.

Resolution

Current Solution

If you're using a version prior to 24.6.0, we recommend using an external mouse (either wired USB-C or Bluetooth) to navigate the screen.
If you're using version 24.6.0, you can use the trackpad provided the Pointer button tool is disabled when inside the session.

Please Note: With the upcoming Apple release of iPadOS version 17.6, along with Citrix Workspace App 24.6.0 and later, the trackpad is expected to work seamlessly on iPad Pro (M4) devices.