PVS export wizard reports "No Devices Found to Export"

PVS export wizard reports "No Devices Found to Export"

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Article ID: CTX675850

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Updated On:

Description

Unable to add PVS provisioned machines to Studio Machine Catalogs. 

When using the Export Devices Wizard, users receive the error "No Devices Found to Export".

 

 

Issue remains even after deleting and recreating the AD computer objects.

Resolution

VM name and MAC address need to the same as seen in Studio / PVS console than what is listed in the Citrix Provisioning Database, and the target device domain identity cannot already be associated with a VDA in CVAD.

If the MAC address is different or if there is any differences in name such as changing the name of the VM to upper case from lower case when it was originally provisioned, this error will occur as the expected value does not match what is stored in the PVS database. If the target device domain identity already exists in CVAD, it will also be filtered out.

To check PVS target device name please do the following:

  • Connect to your Citrix Provisioning database.
  • Select tables field on your Citrix Provisioning Database and look for the the table  "dbo.device".
  • Right click this table and select top 1000 rows. 
  • You should then see output of the query where you will find the target device name, MAC address, etc. 
  • Compare the name and MAC address seen in the database and compare with the name seen on Studio / PVS console and check the MAC address Hypervisor settings. 

If the values match, then you should see the VM appear in the export wizard within PVS.

You will need to either update the bdo.device table records to include the correct updated value or undo the changes made to the MAC address or VM Name. 

Please note: before making any changes to your Database, you should always create a snapshot with a backup in the event there is unexpected issues. 

If the Target device domain identity already exists in CVAD:

PVS export wizard will not list the target for export if it already exists in CVAD.

You must delete the VDA associated with the target device identity from CVAD, before running PVS export wizard. 


Problem Cause

When doing the PVS export, there is various filtering which occurs which will remove targets devices from being listed for export, if the target device does not meet the right criteria. 

Example checks:

  • A filter is applied based on if the name and MAC address on the hypervisor matches to Target device listed in the dbo.device table in the PVS Database. 
    • The check completed for VMware hosting connections is case sensitive, so there is an additional check to make sure that the VM matches the name exactly including case. If name and case do not match exactly on VMware, the target device will not be listed for export.
  • Another filter applied is to check if the PVS target device domain identity is already associated with a VDA in CVAD. If the target device already exists in CVAD it will not be listed for export.