book
                        
Article ID: CTX587662
                        
                    
                    
                        calendar_today
                        
Updated On: 
                    
                 
                
                    
                
                    
                    
                        
                            
Description
                        
                        
                            Licensing Alert- “Citrix Virtual Apps and Desktops Warning: Your corporate Citrix environment is currently unsupported.  Please contact your IT department to resolve.”

                         
                     
                    
                    
                    
                    
                        
                            
                                
Resolution
                            
                            
                                How to fix it:
- Identify: Locate any licenses on the license server with expired software maintenance.
- Remove: Remove those expired licenses from the server.
- Restart: Restart the Citrix licensing service for the changes to take effect.
Preventing this alert in the future:
- Renew: Renew the software maintenance for perpetual licenses.
- Upgrade: Switch to a subscription-based license model like Citrix On-Prem Term or Citrix Universal License.
Note:
- The broker service automatically updates license information once a day, or you can manually restart it for immediate effect.
- You can find the steps in the document to update an existing license file.
 
 
                             
                         
                        
                    
                        
                            
                                
Additional Information
                            
                            
                                https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/manage-deployment/licensing/licensing-faq.html