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Article ID: CTX587662
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Updated On:
Description
Licensing Alert- “Citrix Virtual Apps and Desktops Warning: Your corporate Citrix environment is currently unsupported. Please contact your IT department to resolve.”

Resolution
How to fix it:
- Identify: Locate any licenses on the license server with expired software maintenance.
- Remove: Remove those expired licenses from the server.
- Restart: Restart the Citrix licensing service for the changes to take effect.
Preventing this alert in the future:
- Renew: Renew the software maintenance for perpetual licenses.
- Upgrade: Switch to a subscription-based license model like Citrix On-Prem Term or Citrix Universal License.
Note:
- The broker service automatically updates license information once a day, or you can manually restart it for immediate effect.
- You can find the steps in the document to update an existing license file.
Additional Information
https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/manage-deployment/licensing/licensing-faq.html