Probe Agent can not communicate with Citrix Gateway with port 5000

Probe Agent can not communicate with Citrix Gateway with port 5000

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Article ID: CTX586950

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Updated On:

Description

Error "Failed to authenticate Citrix Gateway credentials" raises if non 443 port is used in the FQDN of Citrix Gateway URL

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Resolution

The solution is to configure port 443 for Vserver of Citrix gateway and use 443 in the Probe Agent.

Problem Cause

Currently Probe Agent(latest release is 2311) supports 443 port only to communicate with Gateway server.