Issues identified on devices running Android 14 that impact restrictions set by SecureHub.

Issues identified on devices running Android 14 that impact restrictions set by SecureHub.

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Article ID: CTX586944

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Updated On:

Description

  1. On Android 14, some admin-set UserManager restrictions may be permanently applied on reboot, preventing SecureHub from effectively un-setting those restrictions. Affected settings are in Appendix A 
 
  1. On the upgrade from Android 13 to Android 14, some admin-set UserManager restrictions may be permanently applied, preventing SecureHub from effectively un-setting those restrictions. Affected settings are in Appendix B
 

Appendix A 

Work Profile (personally owned or company owned device)Personal Profile (on company owned device with a work profile) Fully Managed 
  • Enable app verification
  • Allow non-Google Play apps
  • Allow configuring date and time
  • Allow USB debugging
  • Allow use of camera
  • Enable app verification
  • Allow adding users
  • Allow Bluetooth
  • Allow Bluetooth sharing
  • Allow configuring date and time
  • Configure mobile networks
  • Allow tethering
  • Allow data roaming
  • Allow factory reset
  • Allow non-Google Play apps
  • Allow SD card
  • Allow SMS
  • Allow microphone
  • Allow file transfer
 

Appendix B 

Work profile (personally owned or company owned device)Personal Profile (on company owned device with a work profile)Fully Managed
  • Allow Bluetooth sharing
  • Allow use of camera
  • Allow user to configure user credentials
  • Allow configuring location provider
  • Allow VPN configuration
  • Allow user control of application settings
  • Allow copy and paste from work profile
  • Allow USB debugging
  • Allow non-Google Play apps
  • Allow account management
  • Allow NFC
  • Allow printing
  • Allow location sharing
  • Allow data sharing from personal profile 
  • Allow app uninstall
  • Allow Bluetooth
  • Allow Bluetooth sharing
  • Allow use of camera
  • Allow configuring location provider
  • Configure mobile networks
  • Allow tethering
  • Allow Wi-Fi changes
  • Allow data roaming
  • Allow emergency calls only
  • Allow SD card
  • Allow location sharing
  • Allow SMS
  • Allow microphone
  • Allow file transfer
  • Allow Bluetooth
  • Allow user to configure user credentials
  • Allow configuring location provider
  • Allow VPN configuration
  • Allow Wi-Fi changes
  • Allow user control of application settings
  • Allow USB debugging
  • Allow non-Google Play apps
  • Allow account management
  • Allow NFC
  • Allow emergency calls only
  • Allow printing
  • Allow location sharing
  • Allow app uninstall

Resolution

For now, there is no identified fix for restrictions that have been made permanent. If restrictions have already been made permanent, the only resolution is to:
  1. Remove the work profile or factory reset the device.

Notes:
  • Google has shared patches with OEMs to take in their next Android 14 OTA. These patches will only prevent issue 2 if it is the first Android 14 OTA installed on a device. If the device has already upgraded to Android 14 and experienced issue 2, these patches will not affect the device.
  • Google is actively investigating if restrictions that have already been made permanent for affected Android 14 devices can be remediated.
We are actively following this issue and will update this article as more information becomes available regarding a resolution

Problem Cause

This issue is introduced by the initial release of Android 14 and affects all Endpoint Management solutions.

Issue/Introduction

In this knowledge article we detail 2 issues that have been identified on devices running Android 14 that impact restrictions set by SecureHub.
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