Webcam redirection in double hop is not working
Article ID: CTX586633
Updated On:
Description
Webcam is not working anymore in a double hop scenario.
If the first hop VDA is 1912 CU3 webcam redirects fine.
However if first hop VDA is CVAD 1912 CU8 VDA then webcam redirection fails.
With https://webcamtests.com/ when clicking on "Test my cam" an error is seen.
"Your webcam is being used or blocked by another application.Apparently, your webcam is being used or blocked by another application. To start your webcam, you must temporarily close that application"
Resolution
With later versions of CWA Windows "background blurring for webcam redirection" is enabled.
On CVAD 1912 CU8 VDA, the latest CR 2309 CWA was installed and it includes the feature
But in CVAD 1912 CU3 VDA, the legacy CWA 1912 CU3 was installed which didn't have the feature.
- To resolve the issue, ensure latest CWA Client is installed on the first hop VDA.
- The below fix is included in CWA 2311 and above.
- Webcams in double-hop sessions don’t work as expected. This issue occurs when you use any of the following clients to launch virtual desktops or applications from within a virtual desktop session. HDX-47317
- Citrix Workspace app for Windows
- Citrix Workspace app for Linux
- Citrix Workspace app for Mac
Problem Cause
Issue relates to version of CWA Client on first VDA .
With later versions of CWA Windows "background blurring for webcam redirection" is enabled. On CVAD 1912 CU8 VDA, the latest CR 2309 CWA was installed and it includes the feature. But in CVAD 1912 CU3 VDA, the legacy CWA 1912 CU3 was installed which didn't have the feature.
