UPM : User profile do not load on VDI or Application launch

UPM : User profile do not load on VDI or Application launch

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Article ID: CTX585370

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Description

User profile does not load on logon and Citrix User Profile Management logs following error.

UserIsMemberOfGroup: Group name <Domain\User GroupName> was not found! Please correct the misconfiguration.

Resolution

Use correct user group name (<Domain\User GroupName>) if you want to apply Profile Management to Active Directory user group(s).

 

Problem Cause

The AD user group(s) configured in Processed group is not correct or not available in Active Directory.

Check if Processed group is configured in Profile Management policy. You can validate it in the registry of the VDA of you do not have access to the Policy.
If policy is configured in Citrix Studio the registry location in the VDA is
HKLM\SOFTWARE\Policies\Citrix\UserProfileManagerHDX\ProcessedGroups


If policy is configured in AD GPO or WEM the registry location in the VDA is

HKLM\SOFTWARE\Policies\Citrix\UserProfileManager\ProcessedGroups

Check if the affected user is a member of the user group(s) configured in Processed group.
You can confirm this with by the help of AD admin or you can validate using following command from a domain joined computer.

Net user /domain <affected user ID>