Android 14 - Google Zero Touch (ZrT) Enrollment Issues
Article ID: CTX585052
Updated On:
Description
Unable to enroll Galaxy devices running Android 14 through zero-touch enrollment.
Currently, the following models are affected:
- Galaxy S22, S23
- Galaxy A33, A34, A52s, A53, A54
Environment
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Resolution
Samsung has resolved the issue in GmsCore v23.37.17. This fix will be available as a software update to the affected devices.
Problem Cause
Google has identified an issue with GmsCore v23.34.14. This version is included in the Android 14 release for select Galaxy devices.
Issue/Introduction
You might encounter an issue where you’re unable to enroll Galaxy devices running Android 14 through zero-touch enrollment.
Currently, the following models are affected:
Galaxy S22, S23
Galaxy A33, A34, A52s, A53, A54
Samsung has resolved the issue in GmsCore v23.37.17. This fix will be available as a software update to the affected devices.
Additional Information
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