Endpoint Management - Devices do not receive Secure Hub push notifications.
Article ID: CTX585049
Updated On:
Description
- Devices not receiving console commands, including Secure Hub push notifications and forced policy refreshes.
- Selective and full wipes are successful.
Resolution
To address this issue, follow these steps:
Two APNS certificates must be updated annually:
- Update Endpoint Management to the Latest Rolling Patch:
- Ensure that Endpoint Management is updated to the latest rolling patch.
- Check for available updates and apply the latest rolling patch. For a list of all available rolling patches and release notes, see: https://docs.citrix.com/en-us/xenmobile/server/release-notes.html
Problem Cause
The issue is caused by an outdated Endpoint Management version, specifically missing critical updates for Secure Hub.Two APNS certificates must be updated annually:
MDM APNS Certificate:
- This certificate, managed by the customer, is necessary for MDM tasks like enrollment and app installations.
- Follow the guide at Renew an APNS Certificate for instructions on renewing the MDM APNS certificate.
Secure Hub APNS Certificate:
- This certificate is managed by Citrix and is crucial for Secure Hub notifications, policy updates, and performance.
- The certificate is renewed annually and included in the latest rolling patch for on-premise Endpoint Management environments.
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