Citrix FAS - Failed to connect to Citrix Cloud

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Article ID: CTX584667

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Updated On:

Description

When using the Federated Authentication Service (FAS) administration console to connect a FAS server to Citrix Cloud, the following error message is shown.
Error Message: "Failed to retrieve your customers, reload the page and if it still fails contact customer support."

Resolution

Ensure all the necessary Connectivity requirements are met.
If Proxy or Firewall is configured, make sure all the required URL addresses are whitelisted.

Workspace single sign-on with Citrix Federated Authentication Service (FAS): https://docs.citrix.com/en-us/citrix-cloud/overview/requirements/internet-connectivity-requirements.html#workspace-single-sign-on-with-citrix-federated-authentication-service-fas

Problem Cause

The necessary Connectivity requirements are not met.
Proxy or Firewall configuration is not correct.

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