Restoration with backup file doesn't work issue

Restoration with backup file doesn't work issue

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Article ID: CTX584630

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Updated On:

Description

Restore by backup file does not work correctly in NetScaler.
 

Resolution

After restoring the NetScaler using the backup file, restart the device without saving the configuration.
Issuing 'save config' before rebooting will overwrite the restored "ns. conf" with the currently running configuration.

So, to restore NetScaler with a backup file, the procedures should be as below:
 
  1. Upload the backup file.
backup.png
  1. Restore with the backup file.
restore.png
restore_2.png
  1. Reboot without saving configuration.
reboot.png
reboot_2.png

Note:
If a dialog box appears asking if want to “save the config”, select “No, do not save”.
please test in the environment first.
 
 
 

Problem Cause

After restoring with a backup file, only the "ns. conf" file and other setting files on the disk are restored.
The running-config would not be restored immediately.

If run "save config" before rebooting the appliance, the running configuration is saved in the "ns. conf" file. As a result, the contents of the restored "ns. conf" file will be overwritten.
 

Additional Information

How to backup and restore your appliance to recover lost configuration
https://docs.netscaler.com/en-us/citrix-adc/current-release/system/basic-operations.html#how-to-backup-and-restore-your-appliance-to-recover-lost-configuration
 
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