Incorrect license usage shown in Endpoint Management
Article ID: CTX584199
Updated On:
Description
In-use license counts in the Endpoint Management console do not match the actual number of licenses being utilized.
Resolution
- Ensure all licenses are correctly activated within the Endpoint Management admin console.
- Initiate several deployments from the Endpoint Management console to prompt devices for a check-in process.
- Monitor the 'in use' license count within the Endpoint Management console to confirm it accurately increases as devices report back their status.
- If the discrepancy persists, consider restarting the license service and repeating the device check-in process.
- Confirm the final 'in use' license count aligns with the Citrix Licensing console's records
Problem Cause
This issue can occur when licenses within the Endpoint Management admin console are not properly activated, leading to inconsistencies between the Endpoint Management and Citrix Licensing consoles.
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