Error event ID 5002 recorded on StoreFront server
Article ID: CTX584016
Updated On:
Description
When starting Citrix Workspace, the User Name and Password inputs are not displayed. Restarting StoreFront temporarily resolves the issue.
The following error event log was recorded in the StoreFront Event Viewer.
Event ID 5002, Application Pool Citrix Delivery Services Authentication has been automatically disabled due to a series of errors in the process that provides services to the application pool.
Resolution
Applying antivirus exclusions on StoreFront Server.
StoreFront
Files:
%SystemRoot%\ServiceProfiles\NetworkService\AppData\Roaming\Citrix\SubscriptionsStore\**\PersistentDictionary.edb
Processes:
%ProgramFiles%\Citrix\Receiver StoreFront\Services\SubscriptionsStoreService\Citrix.DeliveryServices.SubscriptionsStore.ServiceHost.exe
%ProgramFiles%\Citrix\Receiver StoreFront\Services\CredentialWallet\Citrix.DeliveryServices.CredentialWallet.ServiceHost.exe
Note:
Please test in the environment first.
StoreFront
Files:
%SystemRoot%\ServiceProfiles\NetworkService\AppData\Roaming\Citrix\SubscriptionsStore\**\PersistentDictionary.edb
Processes:
%ProgramFiles%\Citrix\Receiver StoreFront\Services\SubscriptionsStoreService\Citrix.DeliveryServices.SubscriptionsStore.ServiceHost.exe
%ProgramFiles%\Citrix\Receiver StoreFront\Services\CredentialWallet\Citrix.DeliveryServices.CredentialWallet.ServiceHost.exe
Note:
Please test in the environment first.
Problem Cause
StoreFront antivirus exclusions settings.Additional Information
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