Unable To Launch VDI "Unknown Client Error 1110"

Unable To Launch VDI "Unknown Client Error 1110"

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Article ID: CTX584006

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Updated On:

Description

Citrix Workspace App  connects to VDI over a VPN, failing with the following error.

Socket error 10057
Unknown client error 1110
 

Environment

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Resolution

Set exclusions from anti-virus software for the following files and processes.

Files:
    %UserProfile%\AppData\Local\Temp\Citrix\RTMediaEngineSRV\MediaEngineSRVDebugLogs**.txt
    %ProgramFiles(x86)%\Citrix\ICA Client\epclient32.dll
    %ProgramFiles(x86)%\Citrix\ICA Client\epclient64.dll
    %ProgramFiles(x86)%\Citrix\ICA Client\epinject.sys
    %ProgramFiles(x86)%\Citrix\ICA Client\EntryProtect.dll

Processes:
    %ProgramFiles(x86)%\Citrix\ICA Client\MediaEngineService.exe (HDX RealTime Optimization Pack)
    %ProgramFiles(x86)%\Citrix\ICA Client\CDViewer.exe
    %ProgramFiles(x86)%\Citrix\ICA Client\concentr.exe
    %ProgramFiles(x86)%\Citrix\ICA Client\wfica32.exe
    %ProgramFiles(x86)%\Citrix\ICA Client\bgblursvc.exe
    %ProgramFiles(x86)%\Citrix\ICA Client\AuthManager\AuthManSvr.exe
    %ProgramFiles(x86)%\Citrix\ICA Client\SelfServicePlugin\SelfService.exe
    %ProgramFiles(x86)%\Citrix\ICA Client\SelfServicePlugin\SelfServicePlugin.exe
    %ProgramFiles(x86)%\Citrix\ICA Client\HdxRtcEngine.exe

Problem Cause

Related to virus signature updates from anti-virus software.
 

Additional Information

Configuring Exceptions policies in Endpoint Protection Manager
https://knowledge.broadcom.com/external/article/156028/configuring-exceptions-policies-in-endpo.html


Tech Paper: Endpoint Security, Antivirus, and Antimalware Best Practices
https://docs.citrix.com/en-us/tech-zone/build/tech-papers/antivirus-best-practices.html
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