Unable to create or update machine catalog in AWS Availability Zones of ap-southeast-2

Unable to create or update machine catalog in AWS Availability Zones of ap-southeast-2

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Article ID: CTX583893

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Updated On:

Description

Citrix Virtual Apps and Desktops 1912 fails to create\update machine catalog in AWS Availability Zones of ap-southeast-2

Create\Update machine catalog task fails in Availability Zone B with the below exception, but works fine for Availability Zone A and C. 

Error Id: XDDS:766A4A96

A volume service instance could not be launched in your cloud connection. In Studio, select Hosting in the left pane and then select the cloud connection. Click Test Connection in the Actions pane. The test results should provide additional information.

Exception:
    DesktopStudio_ErrorId : ProvisioningTaskError
    ErrorCategory : NotSpecified
    ErrorID : NoDiskContentTransferService
    TaskErrorInformation : Terminated
    InternalErrorMessage : No facility available for disk upload.","No, facility, available, for, disk, upload.,"

Note : Availability Zone may be different for different customers

Resolution

On SQL Server, run the below command to update the Site Database table to use the new VolumeWorkerTemplate

UPDATE HostingUnitServiceSchema.VolumeServiceConfigurationBaseTemplate
SET TemplateId = 'ami-09b42976632b27e9b'
WHERE RegionName = 'ap-southeast-2'


Problem Cause

BaseLinuxTemplate ami-dc361ebf used to deploy the VolumeWorker, which has reached end of standard support.