Citrix Director Trends>Network page shows "Refused to connect" after integration with ADM

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Article ID: CTX583883

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Description

"Refused to connect" message is seen on the Citrix Director Trends>Network page after integrating with Citrix Application Delivery Management.

Resolution

On the ADM console, go to Settings
Select System Administration > System Configurations
Click on Allowed URL’s and message of the day
Select Allowed URLs List to add Director URL to frame-ancestors whitelist.

Problem Cause

ADM did not allow data to be retrieved by the Director URL in an iFrame.

HAR Logs show, Incomplete Response Received and Chrome Error net::ERR_BLOCKED_BY_RESPONSE when Director tries to reach the ADM server via call GET https://adm.domain.com/admin_ui/mas/ent/html/dd.html

The “ERR_BLOCKED_BY_RESPONSE” error message occurs when the client is blocked from receiving a response after sending a request for a resource hosted on the server.

Issue/Introduction

This article describes how to troubleshoot "Refused to connect" message on the Citrix Director Trends>Network page after integrating with Citrix Application Delivery Management.

Additional Information

https://support.citrix.com/article/CTX318298/adm-and-director-intergration-missing-network-hdx-data-error-no-details-are-available-or-blank-page

https://support.citrix.com/article/CTX249864/nmas-click-jack-security-vulnerability-xframeoptions-or-the-contentsecuritypolicys-frame-ancestor-option-missing-to-prevent-click-jacking-attacks

https://support.citrix.com/article/CTX339908/network-tab-in-citrix-director-shows-as-blank-when-viewed-in-google-chrome-and-edge-chromium

https://www.citrix.com/blogs/2014/06/09/browser-best-practices-for-citrix-director-4/

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