KeyNotFoundException message is shown in storefront event log
Article ID: CTX583729
Updated On:
Description
The exception message below is thrown out in the event log of storefront VM.
An unexpected error occurred retrieving the credentials.
System.Collections.Generic.KeyNotFoundException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=bcc12aa61934e089
The given key was not present in the dictionary.
at Citrix.DeliveryServices.CredentialWallet.InMemory.ConcurrentWallet.get_Item(Index index)
at Citrix.DeliveryServices.CredentialWallet.InMemory.InMemoryWallet.get_Item(Index index)
at Citrix.DeliveryServices.CredentialWallet.Service.CredentialWalletService.Retrieve(Byte[] index
System.Collections.Generic.KeyNotFoundException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=bcc12aa61934e089
The given key was not present in the dictionary.
at Citrix.DeliveryServices.CredentialWallet.InMemory.ConcurrentWallet.get_Item(Index index)
at Citrix.DeliveryServices.CredentialWallet.InMemory.InMemoryWallet.get_Item(Index index)
at Citrix.DeliveryServices.CredentialWallet.Service.CredentialWalletService.Retrieve(Byte[] index
Resolution
Log into storefront again to obtain the new token.
This exception message usually happens after restarting Citrix Credential Wallet service.
After Citrix Credential Wallet service is restarted, the token cached in the service is lost, so if the client side uses the old token to communicate with storefront, exception will be output in event log.
Problem Cause
This should be treated as by design.This exception message usually happens after restarting Citrix Credential Wallet service.
After Citrix Credential Wallet service is restarted, the token cached in the service is lost, so if the client side uses the old token to communicate with storefront, exception will be output in event log.
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