Cloud Software Group has decided to end of sale (EOS) on October 31st, 2023, and end of renewal (EOR), end of life (EOL) on May 31st, 2024, Citrix Virtual Apps and Desktops Essentials in the Azure Marketplace.  This move is designed to improve our product line and deliver superior value and user experience to our customers.

Reason for Change:

The decision was reached to align with Microsoft's termination of its Azure first-party marketplace integration and to support its third-party marketplace.

Impact and Outcome:

• October 31st, 2023 - End of Sale (EOS):  No new customers will be allowed, but existing customer can renew without expansion or reduction until the end of renewal on May 31st, 2024. 
• May 31st, 2024 - End of Renewal (EOR):  Existing customers will not be able renew their subscriptions.  
• May 31st, 2024 - End of Life (EOL):  The product will stop working and will be removed from the Azure Marketplace.  

 

Next Steps for Affected Customers:

If this change affects you and you would like to discuss available options, please contact your Citrix representative or partner to assist you.

For any Citrix Partners interested:  Please let us know if you are a managed partner and are interested in being included as one of our recommended partners in this article.  You may reach out to your Citrix representative and make this request.

Disclaimer:  Note that the addition of this list does not serve in any way to add to, or modify the terms of, your existing Citrix Service Provider Agreement.

We are currently working with our partner ecosystem to provide a list of Citrix partners who can help with this transition.  As we got more partners, we will list them below.  You may reach out to below ones, if you prefer:

• Choice Solutions:  Phone 800-486-1541 | Web Contact
• Ferroque System:  Phone 888-664-6954 ext. 2 | Web Contact
• Wincourse: Phone 704-626-7143 | Web Contact
• Revelsec: Web Contact
• Envision:  Web Contact
• TruPoint:  Web Contact

If you want to Cancel your current Essentials subscription
Follow the steps mentioned here to cancel your Essentials subscription.

For questions: Send email to essentialsdeprecation@cloud.com

FAQ

• Can you buy DaaS on the same Orgid where Essentials is currently running?

No, you will need to onboard a new Orgid and/or use an existing Orgid where you currently don't have any Essentials running there.

• Where can I find more information about the upgrade?

Please refer to the documentation here for the steps to upgrade to DaaS.

• Can I migrate my existing workspace URL to my new DaaS Orgid?

Yes, after you have purchased and onboard the new DaaS service, you may change the workspace URL on the existing Essentials and then immediately claim that in your DaaS workspace URL.

• Can I use Automatic Configuration Tool (ACT) with Essentials?

Unfortunately, ACT only supports DaaS and cannot be used for Essentials migration.

• Is the transition to DaaS Automatic?

No. Customers have to purchase DaaS on a different Orgid and set it up.

• Can I use the same Azure subscription that I used for Essentials with the master image for DaaS?

Yes, you can use the same Azure subscription that you used with Essentials along with the master images to create new Catalogs in DaaS.

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