Unable to copy and paste after WEM agent is reinstalled. Wfshell.exe application crash occurs

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Article ID: CTX582969

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Updated On:

Description

Issue noticed after re-installing WEM agent, users are facing issues with users being unable to copy and paste from Client to endpoint and vice versa.
In the event viewer on the VDA, event ID 1000 error for Wfshell.exe is displayed.

Resolution

Remove the current WEM agent installed on the VDA.
- Once removed, you should be able to copy and paste between the session and client device.
- You should also notice that the application crash events for Wfshell.exe no longer occur.
Install the latest version of the WEM agent available.

Note: Citrix recommends to always use the latest WEM agent version or the version prior to the latest.

Problem Cause

Issue with WEM agent re-install as it was causing Wfshell.exe to crash.
If Wfshell.exe crashes, it will affect users from being able to copy and paste from their sessions and local machines.

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