User profile settings are not saved with WEM

User profile settings are not saved with WEM

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Article ID: CTX582840

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Description

User profile saved settings are not saved.

UPM or WEM settings are missing in the registry key locations following = 

  • HKLM/Software/Policies/Citrix/ UserProfileManager 
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Norskale\Agent Host\UsvMachineConfigurationSettings
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Norskale\Agent Host\UPMConfigurationSettings
Norskale windows events missing.
WEM agent logs could not be found on the VDA.

Resolution

Reinstall WEM agent on VDA.

*Workspace Environment Management (WEM)
**Virtual Delivery Agent (VDA)

Problem Cause

UPM profile set up in WEM.

WEM agent was not correctly installed on the VDA.

Issue/Introduction

Drop Files UPM profile set up in WEM. WEM agent not correctly installed on the VDA
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