DaaS Monitor shows IP address of ISP under 'Launched via (IP)'

DaaS Monitor shows IP address of ISP under 'Launched via (IP)'

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Article ID: CTX582566

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Updated On:

Description

DaaS Monitor shows IP address of ISP under Citrix Cloud --> Monitor --> Filters --> Connections-> Launched via (IP) or in Session Details.

You can see same output for this command on Cloud Connector
Get-BrokerSession | Select LaunchedViaIP


Launch via IP should display IP address of the Storefront server if on premise Storefront server and on premise Gateway are used.

 

Resolution

Citrix is working on a product enhancement request (BRK-15653) to address this issue.

Problem Cause

This is a known issue.