When attempting to add machines to an existing catalog the process fails immediately with the below error, in Studio.

"Machine Failures:
[domainname\machinename]: Failed to create the virtual machine; [domainname\machinename].

Inner Error:
A general system error occurred:  PBM error occurred during PreCreateCheckCallback: Authentication failed: Invalid credentials"

The failure is isolated to one catalog.

Citrix is not responsible for and does not endorse or accept any responsibility for the contents or your use of these third party Web sites. Citrix is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Citrix of the linked Web site. It is your responsibility to take precautions to ensure that whatever Web site you use is free of viruses or other harmful items.

1. Update the certificate in the impacted vCenter following the official VMware guidance, "vSphere Security Certificates"
   1. As needed contact VMware for additional guidance updating the VMware environment
2. Follow the steps in our article, CTX224551 , to update the Delivery Controller(s)

---

Problem Cause

The vCenter certificate had expired.